Our goal is to deliver up-to-date, thorough, and unbiased information, advice, and assistance through a customer-focused service that is easy for all clients to use.
About our IAG service
This service aims to provide you with the information you need to make an educated choice about your alternatives moving forward. The facilities and services that are offered in this statement are briefly described. Please read our section on Student Services and Support for additional details on the services offered to students.
Our Clients
Existing students of Quals Skills
Prospective students
students from affiliated institutions
Employers
Our Staff
Our staff members have the necessary professional credentials and training, and a staff development programme keeps their skills and knowledge up to date.
Our Services
A service that offers anonymous, unbiased, and objective information and guidance on learning opportunities, qualifications, and career advancement, as well as information on how to obtain them.
Details on all programmes and opportunities
Support during your studies to help with learning and personal growth
Advice and resources plus support for students with disability or special requirements to facilitate their study
Informational and advisory services are available over the phone and online.
A service that directs you to other organisations if we are unable to provide the information or guidance you need.
What you can expect from us
We’ll be hospitable and kind.
We’ll show high level of professionalism.
We are pleased to respond to your call or email, as well as provide you with a personal appointment.
We’ll deal with you equitably and evenly.
Our services will be customised to meet your needs.
Within five business days, react to your written correspondence request.
Within two working days, we will respond to your request over telephones.
Within two working days, we will acknowledge or respond to your emails.
What we expect from you
You are expected to provide as much pertinent information as you can to enable us to adequately address your inquiry.
You are expected to get in touch with us right away if you have any inquiries or worries concerning your education.
You should endeavour to be on time for any interviews that have been scheduled with college personnel.
If you need to postpone or cancel an appointment, please let us know.
We require honesty from you at all times regarding your aims.
You are expected to be respectful to faculty staffs, and fellow students in college.
Confidentiality
We retain a record of your information and an outline of your conversation with us in order to offer the best service possible. Only authorised staff members who may need to see this information for work-related purposes can access this record. The Data Protection Act of 2018 is followed by Quals Skills in all respects.
